Question 1

How much is shipping?

Accepted Answer

Standard shipping is free on every order.

Question 2

How long does delivery take?

Accepted Answer

Orders are usually sent for dispatch within 24 hours. Our estimates are 4–7 days for the USA and Canada and 4–8 days for the UK, Europe, Australia and New Zealand. These are estimates, and some countries can take longer. See the Shipping Policy.

Question 3

How do I track my order?

Accepted Answer

We email your tracking details as soon as your order ships. Please allow 24–48 hours for the carrier's tracking to update.

Question 4

Why did my order arrive in more than one parcel?

Accepted Answer

We ship from more than one warehouse, so items in the same order can be sent separately and arrive on different days.

Question 5

Can I change my order after placing it?

Accepted Answer

Yes, if it has not shipped yet. Email support@calmeden.com within 24 hours of ordering and we will make the change. Once an order has shipped we cannot change it.

Question 6

Can I cancel my order?

Accepted Answer

Yes. You can cancel free of charge at any time before your order ships. After it ships, the 30-day risk-free trial applies, so you can still return it.

Question 7

What if I entered the wrong address?

Accepted Answer

Email us straight away with your order number. We can correct an address before the order ships. We cannot redirect a parcel that is already with the carrier.

Question 8

What is your return policy?

Accepted Answer

Every order comes with a 30-day risk-free trial. If you are not happy for any reason, tell us within 30 days of delivery and return it for a refund. Full details are in the Refund Policy.

Question 9

Can I return something I have opened or used?

Accepted Answer

Yes. Opened and used items are welcome, and you do not need the original packaging. Pillows and bedding are covered too.

Question 10

How do I start a return?

Accepted Answer

Email support@calmeden.com with your order number. We reply with the return address and instructions. Please wait for that email before posting anything, because the return address depends on where your order shipped from.

Question 11

Who pays for return shipping?

Accepted Answer

If your item arrived damaged, faulty or wrong, we do. If you changed your mind, you cover the cost of sending it back. Please use a tracked service.

Question 12

When will I get my refund?

Accepted Answer

Refunds go to your original payment method within 7 to 10 business days of your return arriving. Your bank may take a few more days to show it.

Question 13

My item arrived damaged or faulty. What now?

Accepted Answer

Email us within 30 days of delivery with a photo of the problem. You choose a free replacement or a full refund.

Question 14

Are sale and bundle items returnable?

Accepted Answer

Yes. Sale, discounted and bundle items are covered in the same way. There are no restocking fees.

Question 15

Can I open and close the Haven Umbrella with one hand?

Accepted Answer

Yes. One press opens it and one press closes it. After the canopy closes, press the shaft back into the handle until it locks.

Question 16

How big is it open and folded?

Accepted Answer

Open, it gives about 105 cm / 41.3 in of coverage and stands 70 cm / 27.6 in tall. Folded, it is 40 cm / 15.75 in long and 5 cm / 2 in wide, and weighs about 390 g.

Question 17

Does it clip to a bag?

Accepted Answer

Yes. The swivel carabiner loop handle clips to bags, straps and hooks.

Question 18

Does it protect from the sun as well as rain?

Accepted Answer

Yes. The water-repellent pongee canopy has a black UV-blocking under-layer rated UPF 50+. An umbrella does not replace sunscreen. Read more in our UPF guide.

Question 19

How does it handle wind?

Accepted Answer

The flexible frame bends with everyday gusts and springs back. Like any umbrella, it is not for severe storms.

Question 20

What colours does it come in?

Accepted Answer

Six: Beige, Black, Blue, Gray, Pink and Green. In a bundle you can pick a different colour for each umbrella.

Question 21

What comes with it?

Accepted Answer

Every umbrella comes with a free absorbent carry sleeve. Bundle offers are applied automatically in the cart, with no code needed.

Question 22

How do I look after it?

Accepted Answer

Shake off loose water and dry it open before storing it. Wipe the frame with a soft cloth. See how to dry and care for an umbrella.

Question 23

How do I choose the right pillow height?

Accepted Answer

It depends on your sleeping position, shoulder width and mattress. Our pillow height quiz gives a starting range in about a minute. It is general guidance, not medical advice.

Question 24

Can I try a pillow and return it?

Accepted Answer

Yes. Pillows are covered by the 30-day risk-free trial, so you can sleep on one before deciding.

Question 25

How do I wash my pillow?

Accepted Answer

Follow the care label for your pillow. Solid foam cores generally should not be machine washed. The Amity pillow's zip-off cover is hand wash only. See how to wash a memory foam pillow.

Question 26

Where can I find buying guides?

Accepted Answer

Our guides and tools page lists every guide, the pillow size chart and the pillow height quiz.

Question 27

How do I contact Calm Eden?

Accepted Answer

Email support@calmeden.com or call +1-775-205-9950. Please include your order number.

Question 28

How quickly will you reply?

Accepted Answer

We aim to reply within about 12 business hours. Our fastest response hours are Monday to Friday, 9:00am to 5:00pm EST.

Question 29

Do you have a shop I can visit?

Accepted Answer

No. Calm Eden is an online store. Our business address is 30 N Gould St STE N, Sheridan, WY 82801, United States. It is not a return address, so please email us before sending anything back.

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